Beech House Veterinary Surgery – Vets in Bury
Clinic Overview
Beech House Veterinary Surgery is a small-animal practice established in 2009 and listed as an RCVS General Practice. The website describes in-house diagnostic facilities (lab, X‑ray and ultrasound) plus routine care and surgery, alongside referral services in orthopaedics, soft-tissue surgery, cardiology and internal medicine. Review experiences are mixed: several owners describe thoughtful end-of-life support (including candles at reception and condolence cards/poems), while others raise concerns about continuity of vets, front-desk/management interactions, and a reported medication/allergy mix-up.
Concrete details mentioned by owners include staff making visits easier for an energetic dog when other animals are around, and bereavement gestures such as candles and condolence cards. Concerns raised include being mis-titled on prescription paperwork, and one owner alleging they were sent home with a cat with a broken leg and later given ear drops their dog was reportedly allergic to.
Services
From the clinic website summary
- •Consultations and nurse clinics (including six-month health checks and blood pressure checks)
- •Vaccinations, parasite control, microchipping
- •Neutering and general surgery
- •Dentistry
- •Diagnostic tests & imaging, with on-site facilities listed as: in-house lab, X‑ray, ultrasound
- •Grooming & nail clipping; anal sac expression
- •Puppy parties
- •Home visits
- •Species treated listed as: dogs, cats, rabbits, hamsters, guinea pigs, gerbils, ferrets
Referral services listed on the website
- •Orthopaedic surgery referral service
- •Soft tissue surgery referral service
- •Cardiology referral service
- •Internal medicine referral service
Emergency care (as stated on the website)
- •Emergencies are handled by the practice during normal opening hours.
- •Out-of-hours emergencies are referred to PetMedics Veterinary Surgeons in Worsley.
Pricing
- •One reviewer reports “about £60 odd for 10–20 minutes” for an appointment “just to have a chat.”
- •One reviewer reports “£30” for nail clipping.
People
Named in reviews
- •Ornella (role not stated): mentioned as someone a dog “loved to see.”
- •Mark (vet): one reviewer described him as a “great vet,” but the same reviewer later updated to say he left and that vets were “different every time.”
Other staff feedback (roles inferred only where explicitly stated)
- •Receptionists are described by multiple reviewers as “lovely/supportive,” including during pet loss.
- •Practice manager (not named) is criticised in one detailed account for attitude and lack of empathy, particularly during a dispute about repeat consultations and recorded allergy history.
Reviews
4.3 stars from 503 reviews. - Several owners describe strong bereavement support: candles lit at reception during a pet’s passing, and condolence cards/poems sent afterwards.
- •Some report staff helping make stressful visits more manageable (e.g., going “above and beyond” to help an energetic dog feel comfortable around other animals).
- •Concerns raised about continuity: multiple comments mention “ever changing vets” / “different every time,” including after a named vet (Mark) left.
- •A few negative accounts focus on process and communication: one reviewer describes repeated mis-titling (“MR” on prescription paperwork), and another alleges an ear-drop allergy mix-up and an unsympathetic response when questioning repeat consultation charges.
Special Services
Animals Treated at Beech House Veterinary Surgery
Animals We Treat
Companion Animals
Opening Hours – Beech House Veterinary Surgery
Opening Hours
Hours
Reviews for Beech House Veterinary Surgery
Note: Showing the 5 most recent Google reviews out of 503 we track in total. Recent reviews may not be representative of overall sentiment.
Abby
a month ago
Experience was excellent, staff were friendly, they helped me with my dog. Would definitely recommend. But the current issue I have with them is being misgendered. I was born biologically female. But on the prescription papers I'm titled as MR when it should be MISS. This has only happened on paper. This is the second time I've had this done at this veterinary and its the only place that has done this. The only reason I can think why this has happened twice is because my hair is really short but my name isn't the slightest bit masculine. This could be a non-issue but its confused me and made me a little self-conscious. Otherwise, its a good place.
Alexia Martin
2 months ago
Too expensive especially just to have a chat (about £60 odd for 10-20 minutes) and £30 just to chop ur pets nails when u can do it for £5/£10 anywhere else or even free. Do not suggest this place, I’ve been told by so many people not to take our boy here and will not be again.
Cat Jones
3 weeks ago
Please avoid. Been using this vets for nearly 20 years and wish I’d left sooner. The vile attitude of the practice manager has been the final straw. Receptionists are consistent and lovely, it’s a shame they aren’t backed up by the ever changing vets and rude manager. They once sent me home with a cat who had a broken leg. Most recently they prescribed my dog ear drops they’d previously told me he was allergic to. He definitely had a bad reaction using canural versus the auriotic. Paid for an appointment and was prescribed the drops he’s allergic to, paid for another appointment and requested the drops he’s not allergic to and the locum said speak to the practice manager. She claimed there was no evidence that the dog was allergic to the drops even though they told me previously he was. Apparently it’s my fault the vet didn’t update the notes. I pleaded with her to to not charge me for a consultation again, I was taking two cats (£120) and was happy to bring the dog but not to pay for a 3rd consultation when I’d asked the two times prior. The rude ‘manager’ kept quoting the royal veterinary society insist they need to see the dog. I understand I’m not an idiot (she spoke to me like I was), but the royal veterinary society don’t state you have to rip pet owners off and pay for 3 consultations to get drops that will reduce the dogs discomfort. I was happy to bring him for a 3rd time but thought it was unfair to charge me and she literally had zero empathy for the situation they had created. To anyone that’s been using this vets for a while and has doubts, take this as your sign to leave
Cat Jones
3 months ago
Please avoid. Been using this vets for nearly 20 years and wish I’d left sooner. The vile attitude of the practice manager has been the final straw. Receptionists are consistent and lovely, it’s a shame they aren’t backed up by the ever changing vets and rude manager. They once sent me home with a cat who had a broken leg. Most recently they prescribed my dog ear drops they’d previously told me he was allergic to. He definitely had a bad reaction using canural versus the auriotic. Paid for an appointment and was prescribed the drops he’s allergic to, paid for another appointment and requested the drops he’s not allergic to and the locum said speak to the practice manager. She claimed there was no evidence that the dog was allergic to the drops even though they told me previously he was. Apparently it’s my fault the vet didn’t update the notes. I pleaded with her to to not charge me for a consultation again, I was taking two cats (£120) and was happy to bring the dog but not to pay for a 3rd consultation when I’d asked the two times prior. The rude ‘manager’ kept quoting the royal veterinary society insist they need to see the dog. I understand I’m not an idiot (she spoke to me like I was), but the royal veterinary society don’t state you have to rip pet owners off and pay for 3 consultations to get drops that will reduce the dogs discomfort. I was happy to bring him for a 3rd time but thought it was unfair to charge me and she literally had zero empathy for the situation they had created. To anyone that’s been using this vets for a while and has doubts, take this as your sign to leave
Liam Wood
4 months ago
megan hampson
5 months ago
Beach House Vets are absolutely amazing – I couldn’t recommend them more. I have a very energetic dog, and vet visits can sometimes feel overwhelming with other animals around, but the team went above and beyond to make both Reggie and me feel comfortable. You can really tell they genuinely care about the animals they treat, which means so much when your pet is such a big part of your life.
megan hampson
2 months ago
Beach House Vets are absolutely amazing – I couldn’t recommend them more. I have a very energetic dog, and vet visits can sometimes feel overwhelming with other animals around, but the team went above and beyond to make both Reggie and me feel comfortable. You can really tell they genuinely care about the animals they treat, which means so much when your pet is such a big part of your life.
Shannon Gibson
4 months ago
We lost our beautiful boy Tyson on Monday and beach house were nothing but supportive through the whole process. They lit candles at reception during his passing, they got a card posted to our address with a beautiful poem offering further support if we need it. Tyson was always excited to see the receptionists and the vets and loved to see Ornella. We are so incredibly grateful for the care and compassion they’ve given us through this difficult and heart breaking Journey. You will all have a special place in our hearts and Tyson’s xxx
Simone Grosberg
6 months ago
Moved to this area and was looking for a good vets like my last one. These are definitely the ones. Lovely obliging reception , great vet Mark. My dogs were thoroughly looked after and I’m delighted. UPDATE Unfortunately mark left and the vets left are different every time and don’t seem long out of vet school.
Richard Openshaw
a year ago
There can be 'NO' doubt that this is the best vets in the world. The way that the entire team help and assist you, is nothing short of professional and personal. We sadly had to let one of our dogs pass last week and today we received a card through the post from them, expressing their condolences, also containing a lovely poem. Best is probably an understatement, I use it lightly, but a million thanks to everyone at Beech House Vets, your are all worthy of high praise. THANK YOU.
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