Beech House Veterinary Surgery

Emma the vet was amazing and so compassionate. I was devastated and knew Kitty who was 20 years old was very poorly told me that the kindest thing to do was to put her down. All through the processs she showed empathy and concern for me too as I was a mess. Everything was explained so well and even the aftercare was handled beautifully. Then 2 days later a receive a lovely card from them saying how sorry they were for my loss and put a paw print from Kitty. All very professional and would highly recommend them. Thank you

My sister was absolutely in bits and so upset due to the way she was treated on Monday 15th June. Her cat Milo who was 21 years old and very ill was taken there. The Spanish vet who saw Milo suggested that my sister had mistreated him. Her attitude was appalling towards her and she was very cutting with the way she spoke to her. At 21 years old, and having looked after Milo so well, what an awful way to speak to someone who is losing their precious pet. Shame on you!!

My partner came home crying her eyes out because these people have made her feel so bad and pushed her into paying for £240 for an ultrasound that was absolutely not needed. They made her feel like we neglect our cat. My partner repeatedly said we couldn’t afford treatment at this time and she was badgered into using a credit card. Asked if we were on benefits. Asked why we don’t have insurance. Told her to pay in instalments. Etc. This is pushy sales technique which you do expect or want from medical professionals. Do not go to this vets. I am so angry at them. How dare they take that line with us. My cat is completely fine. Nothing wrong with her!

Understaffed. Cancelling twice in the space of 2 weeks. Disappointed. Will find a different practice.

I took my mum and her dog to this vets (been coming for years). Her paw was a little sore. Turns out paw was ok so just her claws clipping was all that was needed. My mum paid the bill £50/60ish in full there at the desk. Job done. A few weeks later while my mum was in hospital she was getting phone calls abruptly telling she owed them money and had not paid the full bill!! She is still ill (only just come out of hospital) and yet she has now got a letter for this £17 she apparently owes. I just think it's really unprofessional to bill the incorrect amount and then with a rude manner telephone demanding extra money telling a woman while laying in a hospital bed that you that you didn't pay your bill in full. No... let's get this straight.. you made an admin error with the invoice and even this I'm doubting. Perhaps it would have been more professional to have telephoned and apologised for the admin error and politely ask that the extra amount could be invoiced once she is out of hospital. It's a shame that customer service is so terrible now. Will be getting my mum to find a better vet practice.

I will never take any of my animals here again! My dog was diagnosed with heartworm, she was sent to this clinic as someone there was said to have some knowledge about it. She had blood tests and another echocardiogram…. Two weeks later I still never heard about her results from the blood test, I rung Monday 2nd of March asking to have a vet call me as her cough had gotten a little worse and I was told the vet dealing with it wasn’t back in until the Thursday and I stressed I wasn’t waiting until then to speak to a vet! they then said they would get another vet to give me a call back. That didn’t happen! I called Tuesday was told a vet would give me a call back and I mentioned on the phone the matter was time sensitive they didn’t call me back. They tried calling me Thursday and I missed the call, I rung straight back and was told they would call me again when the vet was free…. Unfortunately shortly after that call my sweet dog collapsed and I rushed her to my local vets, where they advised I had to have her put to sleep. I am beyond devastated at the loss of her, and even the rest of Thursday that clinic never gave me a call back…. I am disgusted with how they handled the care of my sweet Tilly. They didn’t seem to give a rat’s ass since the phone call wasn’t making them any money. And it cost my dog her life! Please please avoid!

I didn't have a great experience with this company. their prices changed every time I went In , for the pricing of the procedure I was told she needed , it was never the same, which got me Concerned. they once kept my frenchie in a cage for 2 hours just for a scan as she had ate before coming in which i was never told she couldnt as she was not eating i was happy she was eating , they should of rebooked the scan instead of keeping her locked in a cage and said they would ring me when they was done, which had me scared so I stayed , I think they thought she was in for a operation which she was not , they said they had took my frenchie for a walk and she was not in a cage up stairs as i was not happy my daughter and partner were with me my pet was never taken out the back where my partner was or through the front door which is the only way in and out of there practice , I said I wanted my pet back now, they still made me wait which had me more and more concerned the longer they made me wait it was like they was waiting for her to come around off somthing they had given her , when I was waiting they tried charging another person with a frenchie over £400 just for going in a room she was also not happy with them and was going take her pet to dog trust instead, I've heard also a few bad things from local people about there price changes , and there services and mix ups am now being told I owe money for a scan that I was told was not done at desk i asked the person in room she tryed saying it was done, I want proof it was done they have called it a over see and I have to pay it i got a £72 bill then it changed to £53 again they can't get it right so I'll be hoping this goes to court for the payment and they have proof of the scan i never seen ! I've asked for multiple times and am not paying for something they added on weeks after me paying for everything up front . They also tryed saying it was a payment I said Id pay in to half they offered but I paid it all up front , they also messed me around with appointments and didnt even send me dates to my phone , This is unprofessional, and I'll not be going back. I had a bad feeling from this place . Some of the staff was lovely, but the receptionist needs to Communicate with the surgeons and nurses better about procedures that have been done and that have not. And then billing people for stuff that has not been done.If a dog eats before an ultrasound can , they generally need to wait 8 to 12 hours to ensure their stomach is empty. So I know the scan was never done ! And I never got a email with with proof of the scan or seen amy images just different priced invoices ,

Sadly, after the loss of our beloved dog Archie on Christmas Day, our final experience with this practice was deeply upsetting. We did receive two very thoughtful sympathy cards, one from Pet Medics and one from Beech House, which were truly appreciated. I also received a phone call on the 8th of January from a lovely, compassionate lady letting me know Archie’s ashes were ready to be collected. However, when my son and I came to collect Archie’s ashes, the experience was handled with a complete lack of compassion. A young girl behind the counter went into the back, returned with a bag, abruptly placed it on the counter and said, “That’s Archie.” There was no sympathy, no acknowledgment of our loss, and no sensitivity at all — all of this happened in a room full of people. I was so distressed that several members of the public came over to comfort me, which speaks volumes. Collecting a pet’s ashes is an incredibly emotional moment, and basic kindness and dignity should be shown. Sadly, due to this experience, we will not be using this practice again.

Experience was excellent, staff were friendly, they helped me with my dog. Would definitely recommend. But the current issue I have with them is being misgendered. I was born biologically female. But on the prescription papers I'm titled as MR when it should be MISS. This has only happened on paper. This is the second time I've had this done at this veterinary and its the only place that has done this. The only reason I can think why this has happened twice is because my hair is really short but my name isn't the slightest bit masculine. This could be a non-issue but its confused me and made me a little self-conscious. Otherwise, its a good place.