Pennine Vets, located in Bury, offers a range of veterinary services with a particular focus on emergency care and veterinary nurse training. The clinic is well-regarded for its commitment to pet health, as evidenced by its overall rating of 4.3 stars from 196 reviews on Google Maps. This rating suggests a generally positive reception from clients, though there are a few areas for potential improvement.

The clinic has received praise for its compassionate and dedicated staff, with several reviews highlighting their professionalism and kindness in stressful situations. For instance, Mary Ward recounts her positive experience with the team when handling her daughter's dog, emphasizing the staff's dedication and patience. Similarly, Joanne Lomas applauds the clinic's staff for their understanding and respect during the difficult time of putting her elderly cat to sleep.

Conversely, not all feedback is positive. One reviewer, identified as S, notes a decline in customer service since the pandemic, citing issues with transferring pet records. This suggests room for improvement in administrative efficiency.

Pennine Vets is also noted for its Healthy Pet Club, which is appreciated by clients like Charlotte Olivia J for offering cost-effective care packages that include regular vaccinations and additional services like nail clipping.

Overall, Pennine Vets appears to be a reliable and caring practice, particularly excelling in emergency care and customer service, although there is an indication that some aspects of their service, particularly administrative tasks, could benefit from enhancements.