Pennine Vets – Vets in Bury
Clinic Overview
- Staff are often described as kind, patient and reassuring, including with very stressed animals during urgent visits. - End-of-life care stands out as a strong theme, with owners describing appointments as understanding and respectful, and one mentioning a condolence card afterwards. - Routine care is also mentioned positively, including general health checks, vaccinations and help with ongoing preventive care.
Pennine Vets is a CVS-owned practice in Bury offering first-opinion care for a wide range of species, from dogs and cats to small mammals, birds, reptiles and fish. Services listed by the practice include routine preventive care, diagnostics, surgery, nurse clinics, grooming support, pet travel documentation and home visits. Out-of-hours emergencies are directed to PetMedics Veterinary Surgeons. Reviews point to caring handling and compassionate support, alongside some mixed experiences with urgent access and administration.
Services
- •Routine and preventive care: consultations, six-month health checks, vaccinations, parasite control, microchipping, nurse clinics and blood pressure checks. Reviews also mention annual health checks and vaccinations for routine visits.
- •Procedures and treatment: neutering, dentistry, general surgery, and a soft tissue surgery referral service. One review describes treatment planning for a painful dew-claw injury, with pain relief and a cone provided before a follow-up visit.
- •Diagnostics and imaging: the practice lists an in-house lab, ultrasound and X-ray.
- •Additional support services: grooming and nail clipping, anal sac expression, pet travel documentation and home visits.
- •Species seen: dogs, cats, rabbits, hamsters, guinea pigs, gerbils, ferrets, reptiles including tortoises, small and large cage birds, backyard poultry, birds of prey, wild birds and aquarium fish.
- •Emergency arrangements: during normal hours, clients are advised to contact the practice; out-of-hours emergencies are directed to PetMedics Veterinary Surgeons. Reviews include both an example of a same-day urgent appointment for a cat late on a bank holiday weekend and a complaint from an owner who felt they could not access emergency help when the clinic was busy.
Pricing
Published prices suggest the clinic sits above average, based on a partial sample of comparable services. One owner also mentions a healthy pet club that helped spread routine costs across the year and included extras such as nail clips and parasite cover.
People
No individual team members are named. Owners repeatedly praise the vets and support team for calm handling of stressed pets, patient and respectful euthanasia care, and thoughtful follow-up such as a condolence card.
Reviews
Google rating: 4.3 stars from 196 reviews. Written feedback shows a mix of warm clinical care and some frustrations around access and administration.
- •Staff are often described as kind, patient and reassuring, including with very stressed animals during urgent visits.
- •End-of-life care stands out as a strong theme, with owners describing appointments as understanding and respectful, and one mentioning a condolence card afterwards.
- •Routine care is also mentioned positively, including general health checks, vaccinations and help with ongoing preventive care.
- •Less positive comments focus on customer service: one owner says they could not get help for a vomiting cat because the practice was too busy, while another reports repeated delays transferring records to a new vet.
